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Cisco Learning Games

In May of 2003, Cisco Systems created a Certifications Community as a knowledge sharing portal for its customer base of certified engineers located worldwide. Cisco intended to increase the participation in the Certifications Community portal by 100 percent within a six month period in 2004. To build interest in and traffic on the Cisco Certifications Community, the program team decided to offer engaging tools to enhance the learning and recreational value of the site for the expert, professional and associate level certified engineers.

After studying the situation, learning games were identified as one of the means to promote distribution of information and participation within the community. The Cisco Learning Game Series provided educational value for the certified engineers; allowing them to hone and test their technical knowledge while providing a fun and engaging experience that encouraged repeat usage. This new means of communication and learning spread with viral force throughout the Certifications Community.

Most of the games were originally created specifically for use on the Certifications Community. The series of games has since extended its reach and grown exponentially for internal training of Cisco employees, competitive play at tradeshows to promote the certification programs, and distribution on CD-ROMs through various sales channels.

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